Privacy & Data Protection Notice

SANOFI is committed to protecting your Personal Data and privacy, and implements all relevant measures to ensure such protection, in accordance with applicable laws and the terms of its Global Privacy Policy.

This Privacy Notice explains the purpose and the methods by which TrialX processes your Personal Information collected through this website on behalf of SANOFI.

Important limitations to this online Privacy Notice

This Privacy Notice addresses only information that is or may be collected on this website.

This Privacy Notice applies only to information collected on this website and does not apply to information collected in other areas, whether online or offline. This Privacy Notice does not apply to third-party websites that may be accessed through a link from the site covered by this Privacy Notice. You should review the privacy policies of any third-party websites to understand how that site collects, uses and discloses any Personal Information or non-Personal Information (as defined below). 

This website is not intended for, or designed to attract, underage individuals, or to collect Personal Data (as defined below) from underage individuals either directly or through passive information technology such as cookies. Questionnaires can be completed on behalf of underage individuals by parents, legal guardians, or caregivers.  

Who is responsible for the personal data?

The personal data is collected and processed under the control of SANOFI-AVENTIS RECHERCHE & DEVELOPPEMENT with offices at 82 avenue Raspail, 94250 Gentilly, FRANCE. SANOFI-AVENTIS RECHERCHE & DEVELOPPEMENT instructs TrialX to process data on its behalf. Therefore, TrialX, located at 260 Madison Avenue, 8th Floor, New York, NY 10016, is qualified as a data processor for the data processing activity described below.

Collection and processing of Personal Data

“Personal Data” is information that directly identifies you or could reasonably be used in combination with other information to identify you and which is submitted to and/or collected by TrialX. Examples of Personal Data that directly identify you can include your name, telephone number, email address, and other similar information. Examples of Personal Data used in combination with other information that may be able to identify you include gender, date of birth, health condition or status, zip code, and other similar information. Both types of information are considered “Personal Data” for the purposes of this policy.

Certain areas of this website allow you to contact TrialX to ask questions or provide comments or other information, such as withdrawing consent. Please be aware that when you ask questions or provide comments or other information, you may be disclosing Personal Data.

Non-Personal Data is information that is not personal, such as questions, comments, ideas, and suggestions that you provide, or information that we may collect that is not linked to any Personal Data. Non-Personal Data will be treated as non-confidential, and we may disclose and/or use that information without any obligation whatsoever to you, for any purpose and through any means.

The notion of “processing” designates any action that is undertaken on your Personal Data such as collection, storage, access, analysis, deletion, etc.

For what purpose does this website collect Personal Data?

We collect your personal data to allow you to be contacted by an investigator site for further investigations for a specific study qualification. This processing is based on your prior agreement of privacy terms. You can withdraw your consent at any time by sending TrialX a request, in which case TrialX will stop processing your data (without affecting past processing). If you prefer, you can also retract your consent to the investigator site upon initial contact.

You are free to refuse to communicate your data to us. However, if you refuse to communicate your data, please note that it will not be possible for an investigator site to contact you. Within 60 seconds, your personal data is transferred to the partner and/or investigational site and then pseudonymized in the TrialX system. Pseudonymized means that no information that can directly identify you (e.g., name, contact information, etc.) is used, rather only a number or letter code. All data is removed from the TrialX system at the term of the contract.    

What is the length of time Personal Data is retained on this website?

Your personal data is retained for the duration described above in the purpose section, and only for the duration that is necessary to fulfill the above-mentioned purpose, unless further retention is necessary to meet legal or regulatory requirements or to the protection of SANOFI’s interests.

Who will have access to your Personal Data?

For the purposes described above, TrialX may share your Personal Data with authorized partners. SANOFI imposes to investigational sites and partners adequate contractual relations to ensure the protection of your Personal Data, according to applicable data protection Law.  

The recipients may include: 

• Investigational site(s) to which you have sent your information among the Investigator Sites under contract with SANOFI.
• Partners (e.g., service providers or vendors acting upon our instructions for website hosting and storage, data analysis, order fulfillment, email delivery, auditing, etc.). 
• Legal and administrative authorities, as required by applicable laws.

International Transfers

SANOFI is a multinational Group. As such, SANOFI may need to transfer your personal data to entities of its Group or to third-party partners outside of the SANOFI Group. Such SANOFI or non-SANOFI entities may be located outside the Economic European Area, in countries where personal data legislation does not necessarily offer the same level of protection, or in countries not recognized as offering an adequate level of protection.

In order to ensure an adequate level of protection of your data, those transfers are safeguarded in accordance with the requirements of the country of origin of such transfers, and in the present case, Standard Contractual Clauses of the EU Commission.

What Personal Data does this website collect?

When operating, this website may collect the following categories of Personal Data:

• Identification Information: any information which allows your identification, whether directly or indirectly such as your name or contact details (address, email address, telephone number) 
• Messages: you may send us inquiries using this website
• Data relating to and data which may be collected by cookies: for more information about cookies, you can visit this webpage.
• Health data: Depending on the clinical trial for which you are submitting an inquiry, the information required may vary. For some clinical trials, only your name, telephone number, and email address are required so that the investigator site may contact you to discuss your potential participation. For other clinical trials, you will be asked for additional health information intended to determine your potential eligibility to participate in the clinical trial. TrialX will only process such categories of Personal Data, which qualify as “sensitive” Personal Data or “special categories” of Personal Data if duly permitted under applicable data protection laws. In addition, TrialX will only process such information when you have provided your prior explicit and specific consent to do so.

What are my rights concerning my Personal Data?

You may, where required by applicable law and subject to limitations which may apply by exceptions or legal requirements, be entitled: 

• To have access upon simple request to your Personal Data. You may receive a copy of such data; unless it is directly available to you, for instance within your personal account in the applicant management tool.
• To obtain a rectification of your Personal Data should your Personal Data be inaccurate, incomplete, or obsolete.
• To obtain the deletion of your Personal Data in the situations set forth by applicable data protection law (“right to be forgotten”).
• To withdraw your consent, at any time, to data processing without affecting the lawfulness of processing, where your Personal Data has been collected and processed on the basis of your consent.
• To object the processing of your Personal data, where your Personal Data has been collected and processed on the basis of legitimate interests of SANOFI, in which case you will need to justify your request by explaining to us your particular situation.
• To request a limitation of the data processing in the situations set forth by applicable law.
• To request that some of the Personal Data you provided to us is brought to you, or to another data controller, in a commonly used, machine-readable format.

In some regions, countries, you may have the right to opt out of some tracking. Please see the sections below, “Your Rights” and “Contact Us,” if you wish to exercise such rights. 

• To opt out of the use of Google Analytics, you may visit the following website. 
• To opt out of interest-based advertising through the Network Advertising Initiative (NAI), please visit the following website

While we suggest that you contact us beforehand, you are entitled to lodge a complaint with your local Data Protection Authority regarding the processing of your Personal Data. If you would like to exercise any of these rights, please contact us as described in the “How to contact us” section below.

How to contact us

TrialX welcomes any questions or comments you may have regarding this Policy or its implementation. Any such questions or comments should be submitted to mydata@trialx.com or (1) 212-537-6944.

You may have certain rights under applicable data privacy laws regarding the personal information that you provide to TrialX, including the right to access your personal information held by TrialX. For further information regarding these rights, please reference TrialX’s Global Privacy Policy.